This web application allows managers and agents to view in real-time each agent's performance and whether they have met their weekly and monthly call quota. So we created our "Competitive" or "Enhanced" Wallboard that tracks much more information and tracks inbound AND outbound statistics.
Please take a close look at our Wallboard and see just how amazing it can be for your business or organization! Managers can simply choose which statistics to display on the wallboard, and which to not display! Display the Wallboard on a large screen in your call center, or only allow managers to view the Wallboard!
Display the agent's current 3CX Presence status in real-time. You can also report on presence usage over time so you know how often and for how long an agent was in each status. Now you can monitor how long an agent has been idle time since their last call and how much of their day has been idle. Want to track how many times an agent's phone rang and they didn't answer?
Now you can track missed calls. Agents can see who has made the most calls, and which agents have met their call quotas for the week and month.
Making individual performance public fosters a competitive environment and encourages agents to work harder. Managers now have greater visibility into who is producing and who is not After all, you cannot address performance issues if you do not know what is happening!
Now you have real numbers you can use to measure important performance statistics and make informed decisions. Track call volumes, presence statuses, idle time, missed calls, talk time, and more. Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Call us today! New customers should use the new API. Competitive Wallboard. Call Quotas Set specific call quotas for each agent. You can create daily, weekly, and monthly call quotas! Customizable Managers can simply choose which statistics to display on the wallboard, and which to not display! Access Display the Wallboard on a large screen in your call center, or only allow managers to view the Wallboard! Agent Presence New! Idle Time Now you can monitor how long an agent has been idle time since their last call and how much of their day has been idle.
Missed Calls Want to track how many times an agent's phone rang and they didn't answer? Some of the benefits Improve Agent Performance Agents can see who has made the most calls, and which agents have met their call quotas for the week and month. Increase Management Visibility Managers now have greater visibility into who is producing and who is not Enforce Accountability Now you have real numbers you can use to measure important performance statistics and make informed decisions.
Get the Best Solution for your Business Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment. Contact Us. Minor Bugs were fixed. As a manager, you can filter the records by entering details in any one of the column headers and export data in various formats like pdf, xls, xlsx, rtf or csv.
If the dialed number is on an internal Do-Not-Call list, then the call will be dropped; and the dialing extension will receive an email notification. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.
Ex:-If an agent forgets to log out of a queue before leaving their desk, having their phone ring with nobody there to answer. This will save the administrator a great amount of time and resources.Creating a competitive culture in your call center will improve agent performance. Increased motivation can be the result of social pressure from peers and managers, whether it comes from a desire to get top bragging rights, or due to public pressure placed on under-performing agents, a Wallboard application is a great motivator.
A wallboard encourages agents to produce beyond simply hitting their minimum quotas. Managers can create agents, set profile pictures, edit daily, weekly and monthly quotas, activate or inactivate agents, and export report information; while agents can only view information.
The agent will then be ready to start calling your customers. Before installing 3CX Competitive Wallboard, you need to ensure that your computer meets the minimum requirements mentioned below:. NET Core, select Download. Download software. Your order confirmation email will include your license key and a link to download the software. Install Prerequisites. There are a number of prerequisites that must be installed prior to installing 3CX Competitive Wallboard.
Install 3CX Competitive Wallboard. Begin by extracting the installer from the downloaded zip file Step 1 abovethen run the setup program named Competitive WallboardInstaller. Register your License Key. You must register your license key to activate 3CX Competitive Wallboard.
Your license key is included in your order confirmation email, and can also be found in your order history on our website. The following section guides you through a detailed walk-through of the installation process. You can check for the software download link included in your order confirmation email.
As an alternative, you can also find the link from your order history on our website. The Relay is a lightweight application that is installed directly on the 3CX server. The Relay also makes it possible to install our VoIPTools products on a remote server including over the internet.
If you have not previously installed the Relay on your 3CX Server, you can download the Relay installer by clicking on the Download Relay button.
The Relay must be installed directly on the 3CX server. Figure 3: Relay Services Port. Click OK. Figure 4: Success message box. When prompted for the database connection information, click Configure button. Figure 5: Configure Database. If using Windows integrated security, select Use Windows Authentication.Yet an 80 percent first contact resolution means your customers average 1.
It is a powerful tool for call center management which enables you to direct manpower and resources to where they are most needed, getting calls answered rapidly by the right agent. The 3CX Wallboard displays real-time queue statistics that are critical to call center management.
Using the Wallboard, managers can see real time status updates of incoming calls, to determine whether agents are keeping up with the call flow. They can compare different queues, and, using the Switchboard, move calls to available agents to ensure rapid responses. Learn how to use the Wallboard and Switchboard together, here. Hosted by 3CX, in your cloud or on-premise! No strings attached, fill in your name and email and get started:. Click on the button in the email body to verify your email address - if you can not find it, check your spam folder.
Get it Free for 1 Year. Related Posts. October 8th, October 7th, 0 Comments. October 5th, September 30th, September 29th, September 18th, September 15th, September 10th, Get 3CX Free for 1 Year. A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it. Verify your Email. Check your inbox!
From this one interface, you can easily make calls, view the status of colleagues, send chat messages, and hold a video conference. You can have it resent via the smartphone app iOS, Androidor from the desktop client. No need to dial any extension numbers here. Quickly and easily find who you need to call by searching with name, number or email address. The Web Client can be used for more than browser-based communications.
This allows you to hear your extension ringing through speakers, but listen to call audio through a headset. Make the most of the Status feature to save time and increase efficiency by seeing which colleagues are available to take calls. Here you can:. For job roles where advanced call management is a daily task, the 3CX Switchboard is a powerful and user-friendly tool that offers a concise yet comprehensive view on call and queue activity. There are various Switchboard views to choose from depending on your job role, which allows for quick and efficient call answering and transfers, monitoring, queue statistics and more.
Choose from:. To perform an action on a call simply right click on it to open the actions menu. You can even customize your view by clicking the pop-out icon to display them in a separate browser window. Hosted by 3CX, in your cloud or on-premise!
No strings attached, fill in your name and email and get started:. Click on the button in the email body to verify your email address - if you can not find it, check your spam folder.
Get it Free for 1 Year. Your One Stop for All Communications - The 3CX Web Client The 3CX Web Client is easy to use and combines all the features you need to efficiently communicate, collaborate and connect with colleagues, partners and customers, straight from your browser. The Web Client at a Glance From this one interface, you can easily make calls, view the status of colleagues, send chat messages, and hold a video conference.
Placing a call No need to dial any extension numbers here. Click on the phone selector and choose your device, e. Manage your Status Make the most of the Status feature to save time and increase efficiency by seeing which colleagues are available to take calls.
Get 3CX Free for 1 Year. A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it. Verify your Email. Check your inbox!Now you can choose ALL the products you want, because everything is included!VoIPTools Competitive Wallboard for 3CX phone system
Whether on Windows or Linux, in the cloud or on-prem, we are committed to building the tools you need to succeed. Check out our product features to find what VoIPTools can do for you and your business.
With customers in more than 80 countries, Our global reach ensures we have the capabilities needed to support your company around the world. With our certified 3CX Engineers and more than 3CX phone system implementations, we have the expertise needed to successfully implement your project. With more than 35 programmers in the USA and India, we have the staff and expertise needed to build cost-effective solutions for your business.
Do you need to build a first-class Call Center? Monitor agent activity in real-time with our wallboard. Automate outbound calls using one of our dialer solutions.
Routing tools ensure calls are directed to the correct Agent. Get instant feedback from your customers using our post-call survey tool. Need a custom integration? Our team of dedicated 3CX programmers can build exactly what you need.
If your company is engaged in collection activities, VoIPTools can make your processes more efficient. Automate outbound dialing with one of our dialers. Archive recorded conversations with Recording Manager. Monitor Agent activities in real-time with our Wallboard. Create custom reports with 3CX Exporter. Manage customer interactions with one of our CRM Plugins.
Need a custom solution? We have a dedicated team of more than 35 3CX programmers ready to help.
Are you engaged in marketing activities? VoIPTools has products specifically designed for you. Our dialers can automate your outbound marketing campaigns.
Achieve Seamless Call Center Management with 3CX Wallboard
Ensure your customers are routed to the correct agent the first time with our routing tools. Monitor inbound and outbound agent activities in real-time with our wallboard. Make it easy for your customers to contact you with our free Click-To-Call website component.
Build custom reports with the help of our 3CX Exporter. Get instant feedback from your customers with our post-call surveyor. You invest a lot of dollars on your marketing efforts — get the best back for your buck with VoIPTools. Sales encompasses many business processes from prospecting, to customer relationship management, to marketing campaigns.
VoIPTools has a broad range of solutions to augment your sales activities. Use one of our dialers for outbound campaigns.
Encourage competition within your sales organization with our 3CX Competitive Wallboard. Document agreements and manage recorded calls with our Recording Manager. Ensure a voicemail never goes unheard with our Voicemail manager.As the millennium approached, Coates decided the future of betting lay online and she bought the Bet365.
How to Change 3CX Wallboard
The Gambling Commission, the industry regulator, has said 2 million people in the UK are either problem gamblers or at risk of addiction. It means that there are a lot of people are not getting any help at all. It seems indefensible for the industry to be giving so little, when it is making so much money. If these companies can afford to pay their executives millions of pounds a year, there is no excuse for such chronically underfunded treatment services.
To this end, the group continues to work with research partners on a number of projects to improve its methods of identifying harmful play and deliver more effective harm-minimisation interventions. We were the ultimate gamblers if you like. To download the free app bet365 by bet365, get iTunes now.
Tell us what you think, rate our app today. Thanks for using bet365. To make our app better for you, we make regular updates to improve performance and fix issues based on your feedback.
Is there any way you can add a feature in the lotto section to add favourite numbers. It would make it a whole lot easier to bet on all the different lottos when you use the same numbers Best sports app. But i get one small problem where app crashes after closing a live stream from horse racing or football Had to create a new account as app never recognised my log in details.
Entered new log in details exactly as inputted. Going through hoops trying to obtain my details. Only recommended to consumers who will use the app often. But the betting company, whose chief executive is Ms Coates, has declined to honour the wager. Miss McCann is understood to vehemently deny any wrongdoing. The following day, she received a telephone call from another staff member who asked a number of questions. The money never materialised. She placed a bet with your client.
She is entitled to her winnings.If they try to push a message that clashes with the way their audience thinks, they are doing so at their peril.
A food blogger, who normally promotes the vegan lifestyle, would not match well with a brand like McDonald's, who are renowned for their meat-based burgers. Brands realize this, and 2017 will see more care taken as they try to build up suitable relationships.
It also means that influencers who keep their special relationship with their audience untainted are likely to be seen as premium influencers who will be able, in turn, to charge premium rates and handpick the brands that they want to work with. Social media is truly mobile nowadays. There are now more mobile internet connections than there are desktop ones, and indeed Google has already announced that their mobile search index will take priority over their desktop one at some stage this year.
In some cases, store displays change to match the consumers in their proximity. These messages will probably demonstrations to the consumer on how the products directly in front of them can provide value to them. Brands will most likely only trial this in 2017, but it will become more ubiquitous as time goes on. Until now, influencer marketing has always seemed to be a niche, almost experimental, form of marketing. However, it has continually grown in importance over the last five years.
We see no reason why that trend should suddenly reverse now. We are still clearly on the upwards rising stage of the influencer marketing life curve, with no sign of it peaking in the foreseeable future.
Each year Generations Y and Z age, increase their power and building their incomes. These generations will participate in influencer marketing (albeit they may not always be aware of it) throughout 2017. Their rise is balanced by the decline of the baby boomers, with their traditional way of doing things.
Most of the other trends we have referred to here will all lead to increased levels of influencer marketing this year. We have predicted more B2B marketing, further active micro-influencers, who will receive a relatively standard rate of payment, and increased agency involvement. We expect more standardized metrics will come into play. All of these changes will add up to influencer marketing becoming part of the mainstream, and it will scale up to levels previously unheard of.